Minimum Requirements:
- Completed Matric
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
Responsibilities:
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
Key Competencies:
- Learning Agility: Ability to learn quickly and adapt to new technologies and processes
- Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
- Initiative: Ability to take ownership of problems and follow through to resolution
- Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
- Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
- Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment