SA Youth Learnership Program Vacancy Post
You are invited to apply for the SA Youth Learnership Program
Join our comprehensive learnership program designed to develop both theoretical knowledge and practical skills, empowering professional growth and increasing employment opportunities. This program serves as a solid foundation for your career advancement, providing you with valuable experience in various industries.
Requirements for Learnership Program:
Education:
Matric or NQF 4 qualification.
Successfully completed Mathematics or Mathematical Literacy with a minimum score of 40%.
Passed both English and another South African language with a minimum score of 40%.
Skills and Proficiency For SA Youth Learnership Program
Proficiency in using computer systems and applications.
Solid understanding of digital tools and technologies.
Essential Skills for Success:
Strong communication skills (both written and verbal).
Excellent customer service and data entry skills.
Proficiency in time management and checking tasks.
Competence with computer applications and systems.
Duties & Responsibilities of the Learnership:
PROCESS:
Actively engage in classroom sessions and on-the-job training, ensuring alignment with program requirements.
Develop a thorough understanding of the company’s products, policies, and procedures, crucial for effective training.
Maintain a portfolio of evidence for SETA submission and keep detailed work-based learning logbooks.
Successfully complete formative and summative assessments, demonstrating proficiency.
Master the company’s systems and operations, ensuring efficient workflow and optimal performance.
CLIENT:
Build and nurture client relationships with internal and external stakeholders, creating trust and respect.
Adhere to service level agreements (SLAs), effectively managing client expectations.
Recommend improvements to client service to ensure fair treatment and enhance overall service quality.
Cultivate a culture that encourages open feedback and upholds high standards of client service.
Monitor and improve turnaround times and quality standards, swiftly resolving any client service issues.
Achieve client service goals by providing expert advice and delivering high-quality service.
Efficiently manage client queries, ensuring accurate resolutions and refining service delivery based on feedback.
PEOPLE:
Foster strong relationships and positive expectations among colleagues, promoting teamwork.
Continuously enhance expertise in industry-specific knowledge and apply it in specialized areas.
Support and positively influence change initiatives within the organization.
Encourage innovation by developing, sharing, and implementing new ideas within the team.
Promote a productive work mindset, emphasizing service excellence and quality management.
Take ownership of personal and professional career development, seeking growth opportunities and demonstrating core organizational values.
FINANCE:
Contribute to improving cost-effectiveness and operational efficiency for better financial performance.
Escalate unresolved policy and governance compliance issues, facilitating prompt investigation and resolution.
Actively participate in risk identification and communicate recommendations for improvement in relevant forums.
Key Competencies for the Role:
Examining Information
Thinking Positively
Following Procedures
Interacting with People
Embracing Change
Upholding Standards
Articulating Information
Team Working