About the Role:
We are seeking a Technical Service Technician to join our dynamic Service and Application team, based at our Spartan offices in Gauteng. This role plays a vital part in delivering exceptional technical support to clients throughout Southern Africa, particularly in the industrial packaging and food and consumer goods manufacturing sectors. If you’re a motivated and hands-on technical professional who enjoys problem-solving and working closely with clients, this opportunity is for you.
Key Responsibilities:
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Install specialized packaging systems and machinery at customer sites across Southern Africa.
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Perform scheduled maintenance and routine technical service of customer equipment.
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Respond to and troubleshoot equipment breakdowns, ensuring minimal customer downtime.
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Liaise directly with customer technical teams, offering advisory and diagnostic expertise.
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Administer spare parts orders, manage quotes, and maintain service documentation.
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Conduct stock control and perform regular stock takes on critical spare parts.
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Create and submit detailed technical service reports, noting issues and corrective actions.
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Ensure customer satisfaction is maintained through consistent, high-quality service.
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Work collaboratively with strategic partners, including internal teams and clients.
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Maintain positive cost coverage on service activities and part usage.
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Travel extensively across Southern Africa to attend service calls and installations.
Minimum Qualifications and Skills Required:
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A recognized technical qualification as an Electrician, Millwright, or Artisan (or currently completing).
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Strong knowledge of mechanics, pneumatics, and basic PLC systems (preferred).
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Previous experience in the packaging machinery or manufacturing industry is advantageous.
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Valid Code 08 Driver’s License and a valid South African passport.
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Excellent technical problem-solving abilities and a proactive approach to work.
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Strong communication and interpersonal skills; capable of working both independently and in a team.
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Able to prioritize tasks, manage time effectively, and work under pressure.
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Willingness to work overtime, weekends, and travel extensively.
Why Join Us?
Be part of an innovative and service-driven team that values technical excellence, customer satisfaction, and continuous improvement. This is more than a job—it’s a chance to develop your career in the industrial automation and packaging industry while working with cutting-edge technology and major clients across the region.