Bookings Clerk and Receptionist Job Post
You are invited to apply for the Bookings Clerk and Receptionist Job
Job Description:
We are seeking a Bookings Clerk and Receptionist/Switchboard Operator to join our dynamic team at an established automotive dealership. This role requires strong organizational skills, attention to detail, and the ability to manage both customer interactions and administrative tasks effectively. The ideal candidate will have experience in a similar role within the automotive industry.
Key Duties and Responsibilities:
Bookings Clerk:
- Ensure all service jobs are closed promptly and efficiently
- Accurately cost all jobs according to the flat rate manual
- Assist Service Advisors during peak times, ensuring smooth customer service operations
- Manage daily bookings using the bucket system, ensuring correct hours are scheduled
- Plan service appointments to ensure timely customer departure in the mornings
- Act as a coordinator between Service Advisors and the Foreman
- Keep the booking sheet organized and up to date
- Provide excellent customer service by being friendly and informative to all clients
- Obtain timely and accurate authorization from service plans and fleet companies
- Ensure filing and documentation are kept up to date
- Send debtors invoices in a timely manner
Receptionist/Switchboard Operator:
- Answer incoming telephone calls promptly and professionally
- Ensure customer comfort in the reception area
- Manage the switchboard, transferring calls and taking accurate messages
- Control lighting and display machinery to maintain the reception area while minimizing waste
- Oversee the cleaning staff and maintain a tidy front desk and dealership environment
- Supervise junior staff in the reception area when required
- Complete weekly and monthly reports as requested by the Dealer Principal and Accountants
- Assist with various administrative duties to ensure smooth operations
Qualifications and Experience For The Bookings Clerk and Receptionist Job
- 3-4 years’ experience in a similar role within the automotive industry (preferred)
- Matric (minimum requirement)
- Proven experience in customer service and administrative tasks
- Strong organizational and multitasking skills
Why Apply? Join a fast-paced, customer-focused dealership where your skills in administration, customer service, and vehicle bookings will play a vital role in the success of our team. We offer a dynamic work environment with opportunities to grow your career in the automotive industry.