Standard Bank 2026 Learnership Program

Applicants are invited to apply for the Standard Bank 2026 Learnership Program

About the Opportunity

Join one of South Africa’s oldest and most respected financial institutions and take your first step into the dynamic world of banking. This learnership offers recent graduates the opportunity to gain hands-on experience in a professional contact centre environment while earning an industry-recognised qualification.

What’s in It for You?

• Practical experience in the Voice Branch (call centre) environment

• Industry-accredited Agile Banking Professional Certificate (NQF Level 5)

• Enhanced customer service, communication, and banking knowledge

• Exposure to financial products, client relationship management, and regulatory frameworks

• Opportunity to become FAIS accredited, opening doors across the financial sector

Key Responsibilities For The Standard Bank 2026 Learnership Program 

• Gain understanding of the full banking Voice Branch value chain

• Build effective communication and service delivery skills

• Analyse and process client information accurately

• Respond to and resolve customer enquiries professionally

• Understand and apply financial and regulatory principles

• Maintain high service standards in written and verbal communication (email and phone)

• Adhere to telephone and email etiquette protocols

• Foster positive relationships with internal teams and clients

Minimum Requirements

• South African citizen

• Age: Between 18 and 30

• Education: Completed undergraduate qualification (any discipline)

• Language: Proficient in English (spoken, read, and written)

• Computer literate

• Work experience: Not more than 6 months

• Not currently employed, studying, or registered on another internship/learnership programme

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