Maintenance Technician – Elevators & Escalators Vacancy Post
You are invited to apply for the Maintenance Technician – Elevators & Escalators
Overview:
KONE, a global leader in the elevator and escalator industry, is seeking qualified Maintenance Technicians to join our team in Cape Town, South Africa. We are looking for service-oriented professionals who can deliver top-tier elevator and escalator maintenance services to our valued customers. As part of the KONE team, you will play a critical role in ensuring the safe and smooth operation of our equipment, improving safety and performance, and providing excellent customer service.
In this role, you will be at the heart of KONE’s service offering, making people’s lives easier and safer by ensuring our products and services meet the highest standards of quality.
Key Responsibilities for the Maintenance Technician – Elevators & Escalators
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Customer Satisfaction & Service Excellence:
Ensure customer satisfaction through the delivery of high-quality maintenance services and proactive communication with customers. Regularly engage with clients to provide precise updates on service progress and equipment performance. -
On-Site Service Management:
Maintain strong relationships with customers, contact persons, and end-users. Oversee site operations during service, ensuring safety and effective maintenance. -
Risk Identification & Reporting:
Identify and report any site risks or unplanned service repairs, ensuring timely and clear communication of such occurrences to the on-site contact person. Address equipment needs promptly, even when repairs are not covered under the current contract. -
Inventory Management:
Manage PAR stock levels, including shelving, inventory tracking, and timely orders for stock replenishment to ensure service continuity. -
Accurate Reporting:
Provide real-time back reporting of work performed, ensuring accurate documentation of completed tasks and timesheets.
Qualifications and Skills:
KONE is seeking candidates with one or more of the following qualifications:
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Red Seal Trade Test Certificate in Lift Mechanic.
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NQF Level 4 Certification with successful completion of an apprenticeship program (minimum 4 years).
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Diploma/Degree in Electrical or Mechanical Engineering, with at least 12 months shadowing a competent lift mechanic.
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NQF Level 5 Certification, with at least 12 months shadowing a competent lift mechanic.
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Basic IT skills for efficient reporting and communication.
Desired Skills and Experience:
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Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
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Customer Service Focus: Strong commitment to maintaining positive relationships and delivering exceptional service.
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Attention to Detail: Proactive in identifying issues and solving problems efficiently.
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Team Player: Ability to collaborate and work closely with other technicians and service teams.